Daraz Like New Warranty Terms & Conditions
How do I claim warranty on my Daraz Like New?
To claim the Daraz Like New Warranty, the customer will have to contact the seller on chat for warranty claim or reach out to our customer service agent for assistance. After contacting the seller, the customer will courier the Daraz Like New item themselves and will bear the delivery costs. After the warranty claim from the seller, the package will be sent back to the customer within 7 working days and the delivery costs will be paid by the seller. However, if the customer and seller are based in the same city, the customer can visit the seller's shop to claim warranty.You can find all of the information about our repair labs here
Is this warranty an insurance?
No, Daraz Like New Warranty is not an insurance. No customer or third party is an insurer or a third-party beneficiary.
Do I need to pay for repairs?
You do not have to pay for repairs if the item is under Daraz Like New Warranty and you have not violated any of the terms stated by Daraz. If the Warranty period has passed, the customer will have to bear the repair costs. The final amount of the repair cost will be determined by the seller after assessment.
Do I need to pay the cost of returning the item?
Return is free on Daraz but the customer has to submit the return request within 14 days after the delivery of the package. If the customer is claiming Daraz Like New Warranty from the seller, then the customer has to bear the cost of delivery. After the warranty claim, the seller will send back the item back and bear the cost of delivery.
Limitation
All Daraz Like New items are sold on an ‘as-is’ basis. By placing an order for a Like New item, the customer acknowledges and agrees that they purchase the Daraz Like New items at their own risk. To the extent permitted by law, the warranty and remedies set forth above are exclusive and in lieu of all other warranties and remedies, and we specifically disclaim all statutory or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose and against hidden or latent defects. Daraz is not liable for:
- Any costs or losses that the Customer incurs from their own actions and/or negligence
- Indirect costs/damages
- Loss of profit, opportunity, revenue, business or data
- Punitive or consequential damages
- Failure to deliver the Daraz Like New item or to meet any of our other obligations under this Daraz Like New Warranty where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity, strikes, pandemics, epidemics or quarantine.
Daraz does not provide original purchase receipts from the original owner of the Daraz Like New item and is not liable to do so.
Daraz and its sellers reserve the right to reject or accept warranty claims on a case to case basis. Additionally, Daraz reserves the right to modify the terms and conditions of Daraz Like New Warranty at any time without any notice.
Coverage
Seller warrants to the Customer that the Daraz Like New items sold shall be free from defects in materials and workmanship under normal use after the delivery date (the “Warranty Period”).
The Customer is to keep the item in its original packaging to return or claim warranty. Goods will only be accepted for return if they are returned within fourteen (14) days of delivery. The item is the Customer's responsibility until it reaches the Daraz/Seller facility. Therefore, for the Customer's own protection we recommend that the Customer sends the package using a delivery service that provides insurance equivalent to the value of the item so that the Customer can claim it in case of any damages or loss. The Customer is liable to share a proof of delivery of the package (invoice or tracking ID). If we do not receive the package within the agreed timeline, we may reject the return request.
Sellers may provide remedial maintenance and repair, including all parts and labour, necessary to restore failed hardware to proper working condition (only if its covered in warranty else Sellers will inform either directly or through Daraz regarding additional charges for parts which aren’t covered under warranty). Sellers may, at their option, replace hardware or parts of hardware and may use refurbished parts or modules in performing this service. Replacement parts become the Customer's property and replaced parts become the Sellers’ property.
Daraz or its Sellers will not be able to provide the Customer with replacement hardware while their hardware is being repaired. The Seller will repair the Customer’s hardware within the terms of the Daraz Like New Warranty within fourteen (14) days counted from the date of arrival to the Sellers’ facilities. In some cases, such as during public holidays or for other reasons, the repair process may take longer. In order for the device to be repaired within a reasonable time, the quality of the device, availability of spare parts, quality and extent of the fault or other special technical properties must also be considered.
Note: We recommend that the customer saves and backs up all data, switches off any tracking options on the device and performs a factory-reset to remove all personal data before returning the item and also ensure it should be free from any security lock. DURING WARRANTY SERVICE IT IS POSSIBLE THAT THE CONTENTS OF THE PRODUCT’S STORAGE MEDIA WILL BE LOST, REPLACED OR REFORMATTED. IN SUCH AN EVENT DARAZ AND ITS SELLERS ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA, OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE PRODUCT SERVICED.
