Daraz Like New Warranty Centre (Repair Lab)

Like New Warranty Policy

All Daraz Like New Phones are thoroughly checked by experts to ensure your phone is original, is in A+ condition and works like new. We want you to shop with confidence and be fully satisfied that your purchase on Daraz Like New looks and works like new. All Daraz Like New Phones come with a 3 Months Warranty.
The following Terms and Conditions apply.

Terms and Conditions

• Warranty is not applicable if the handset is subject to neglect, used improperly or recklessly, is dead, has any incorrect mechanical or electrical installation. If the phone is exposed to any liquid or moisture, is broken, has a burnt circuit or overheated due to voltage, or if the handset has been opened or serviced anywhere, warranty will not be applicable. Warranty is also excluded incase of rooting, accidental damage, acts of God, is abused or misused, or if the damage is caused by use of non-genuine accessories or equipment that is not an integral part of the device. In all these cases, Daraz reserves the right to cancel the warranty, and return back the handset without any refund. Daraz would be the judge on all such matters and its decision will be final and binding.
• It is the sole responsibility of the customer to back up all data before returning the phone.
• Daraz holds the right to confiscate a handset if found that any law enforcement agency or PTA has blocked its use due to involvement in illegal activity by the customer.

Note: Daraz reserves the right to change or modify the Terms and Conditions without any notice and is independent in determining the final outcome of the warranty in its sole discretion.

What should I expect to receive with my Daraz Like New Laptop or Tablet and in what condition?

All Daraz Like New Laptops and Tablets purchases will come with all components fully functional with minimal scratches, minor usage but no damage. Packed in Like New original packaging, all Laptops and Tablets come with a preinstalled operating system and a minimum battery backup of 1.5 hours (90 minutes) under multimedia usage.

Condition of the item
You can check the condition of the item in the description. Here is what Cosmetic and Functional conditions mean.

• Cosmetic condition: Excellent screen with no spots or damage. No signs of breakage but minor marks on the body/casing may imply usage in the past. Some scratches may be visible too.
• Functional condition: Functional condition means that the item exceeds 80% of its original battery life, is accompanied with generic or original accessories and packaging.

The following are not covered under Like New Warranty

• Normal wear and tear of the device and battery.
• Any issues in battery after thirty (30) days from the date of delivery.
• Any damage to the screen, touch, camera & panel.
• Any issues caused by the operating system, software or driver-related faults including ones that may cause damage to the hardware.
• Any issues on the LED like spots, lines or glitches.
• Detection and removal of viruses or malware from the device.
• Damage to the device caused by failure to follow instructions and/or improper or unusual use of the device.
• Opening casing of the device will void Daraz Like New Warranty.
• Damage to the device during delivery due to customer’s negligence is not covered by the Daraz Like New Warranty. Customers are responsible for properly packing the device in its original packaging as it was received.
• Daraz Like New Warranty is voided if the device’s serial number, warranty seal or IMEI has been removed, or is made unreadable.
• Other indirect damages or financial losses caused by the malfunctioning of the device, like corruption of data.
• If the device bought from Daraz has been repaired by the Customer themselves or a third party without the written consent of Daraz, your warranty will be voided.
• If the device is bent, has damage caused by liquid/moisture, or if any features like keyboards, screen, buttons etc. have broken due to improper usage, accidents, abuse, mishandling, misapplication, faulty installation, improper maintenance, or improper voltage supply; your item will not be eligible for warranty claim.
• Damage or failure arising out of interference from or with other electronic devices, alteration, firmware flashing, bios flashing etc.
• Failure to perform required preventive maintenance, normal wear and tear, act of God, fire, flood, war, act of violence or any similar occurrence.
• Loss exceeding the original value or replacement value (whichever is the lesser) of the item.

Note: Daraz reserves the right to change or modify the Terms and Conditions without any notice and is independent in determining the final outcome of the warranty in its sole discretion.

What should I expect to receive with my Daraz Like New purchase and in what condition?

All Daraz Like New Treadmills are sourced from international brands, refurbished to look and feel as new. We want our customers to maintain their fitness routine from the comfort of their home without the hefty cost of original equipment.
Like New Treadmills are covered under a 3-Months doorstep service warranty and a 1 Month parts replacement warranty. Parts replacement is only applicable for drive cards, motors, and belts.

Condition of the item
You can check the condition of the item in the description. Here is what Cosmetic and Functional conditions mean.

• Cosmetic condition: No signs of breakage, but minor signs of usage and scratches may be visible from arm’s length.
• Functional condition: Fully functional with all features working, may have minimal scratches, minor usage but no damage.

Note: Customers should not be using the equipment for longer than the recommended time as it can damage it. A stabiliser must be used to prevent damage by inconsistent voltage of electricity. Warranty is void if the customer has taken the equipment to any other repair centre and if the security sticker seals are removed.

Daraz reserves the right to change or modify the Terms and Conditions without any notice and is independent in determining the final outcome of the warranty in its sole discretion.

What should I expect to receive with my Daraz Like New purchase and in what condition?

Daraz Like New Smartwatches are original branded smartwatches that are slightly used with minimal scratches. All Like New smartwatches are listed after a strict assessment of their quality to ensure that only the top of the line smartwatches are being offered. Smartwatches will have up-to 5 hours of battery-time (Actual battery life will vary with use, settings, and environment).

Condition of the item
You can check the condition of the item in the description. Here is what Cosmetic and Functional conditions mean.

• Cosmetic condition: Very minor signs of usage and scratches may be visible from arm’s length. Scratchless brand new strap with A-grade quality, may or may not be original.
• Functional condition: Fully functional with all features working, may have minimal scratches, minor usage but no damage.

Coverage of the warranty
Like New Smartwatches are covered under a 1-Month service warranty. This includes software and service, but touch and panel are not covered.

Note: It is recommended that only the original chargers are used with the smartwatches to preserve battery health and prevent overcharge or heating.
Daraz and its Sellers reserve the right to reject or accept warranty claims on a case-to-case basis. Additionally, Daraz reserves the right to modify the terms and conditions of Daraz Like New Warranty at any time.

Note: Daraz reserves the right to change or modify the Terms and Conditions without any notice and is independent in determining the final outcome of the warranty in its sole discretion.

What should I expect to receive with my Daraz Like New purchase and in what condition?

All Daraz Like New Airbuds will come reconditioned but fully functional with very minor to no damage.

Condition of the item

• Airbuds will be in good condition with proper functionality & minimal signs of cosmetic damage / scratches..
• Airbuds will have power, buttons, up-to 3 hours of battery-time (Actual battery life will vary with use, settings, and environment).
• All Airbuds will be fully functional with minor usage but no damage.

Coverage of the warranty
Seller warrants that all Daraz Like New Airbuds will be free from defects in materials and workmanship under normal use for one 1 month after the delivery date (the “Warranty Period”).
Customers will have to pack the Airbuds in its original packaging when returning or claiming warranty. Like New Airbuds will only be accepted for return if the return request is submitted within 14 days after delivery. The item is under customer's responsibility till it reaches the Daraz/Seller facility. Therefore, for the customer's own protection we recommend that the customer sends the package using a delivery service that provides insurance equivalent to the value of the package. The customer is liable to share a proof of delivery of the package (invoice or tracking ID). If we do not receive the package within the agreed timeline, the request may be rejected.

The following are not covered under Like New Warranty

• Physical damage
• Water Damage
• Fire damage
• Damaged button

Note: Daraz reserves the right to change or modify the Terms and Conditions without any notice and is independent in determining the final outcome of the warranty in its sole discretion.

What should I expect to receive with my Daraz Like New purchase and in what condition?

All Daraz Like New Speakers will come fully functional and reconditioned with very minimal to no damage.

Condition of the item

• The speakers will be of excellent condition, with no spots or damage but some minor signs of usage may be visible.
• The speakers will be fully functional with minor usage but no damage.

Coverage of the warranty

• Seller warrants that the Daraz Like New Speaker sold shall be free from defects in materials and workmanship under normal use for one (1) month after the delivery date (the “Warranty Period”).
• Customer has to pack the speaker in its original packaging when returning or claiming warranty. Like New Speakers will only be accepted for return if the return request is submitted within fourteen (14) days after delivery. The item is under customer's responsibility till it reaches the Daraz/Seller facility. Therefore, for the customer's own protection we recommend that the customer sends the package using a delivery service that provides insurance equivalent to the value of the package. The customer is liable to share a proof of delivery of the package (invoice or tracking ID). If we do not receive the package within the agreed timeline, the request may be rejected.

The following is not covered under Like New Warranty

• Physical damage
• Water Damage
• Fire damage
• Damaged button

Note: Daraz reserves the right to change or modify the Terms and Conditions without any notice and is independent in determining the final outcome of the warranty in its sole discretion.