Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories

Change of Mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

Daraz Like New Phones & Tablets

Change of Mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Daraz Like New Phones are covered under a 3-Months Daraz Like New Warranty for defective issues.

Daraz Like New Tablets are covered under a 6-Months Daraz Like New Warranty for defective issues.

Please contact Daraz Customer Service for returns and refunds.

Clothing, Apparel, Sunglasses, Shoes & Accessories

Change of mind is applicable for return and refund (excluding non-DarazMall items shipped from overseas).

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Bags, Eyewear, Jewellery, Watches, Women's Intimate Apparel & Men's Innerwear.

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Items that are non-returnable: All custom-made items, Fine Jewellery (gold, diamonds, gems etc.)

Makeup, Fragnance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: All types of Beauty Services

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners,Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: We do not accept returns for any used items. For laptops with brand warranty, Daraz will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

Items that are non-returnable: All software products that are labeled as non-returnable on their product details page

Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer's warranty.

Daraz Like New Laptops

Change of Mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Daraz Like New Laptops are covered under a 6-Months Daraz Like New Warranty for defective issues.

Please contact Daraz Customer Service for returns and refunds.

Televisions, Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters Microphones,Video Glasses, Remote Controllers, Musical Instruments, Audio & Entertainment Equipments, Portable Players, Other Accessories

Change of mind isnot applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to ourWarranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Movies, TV Series & Music voucher or services

Like New Phones, Like New Laptops, Like New Tablets, Like New Smartwatches, Like New Airbuds, Like New Speakers, Like New Treadmills

Change of mind is not applicable for return and refund.

If the item received does not work at all after being delivered, is damaged, defective, incorrect, or incomplete; refund will be issued based on the assessment conducted by Daraz.

All Daraz Like New items are covered under Warranty

Warranty details can be found below under each category.

Note: All Daraz Like New items are fully functional. There may be minor cosmetic damage. These items need to be protected from water/liquid damages, overheating from overuse, overcharging, dust and preventing it from falling. It is recommended to use only original chargers that are accompanied in the box to preserve battery health and prevent overcharging or overheating.

Daraz reserves the right to reject or accept warranty claims on a case to case basis. Additionally, Daraz reserves the right to modify the terms and conditions of Daraz Like New Warranty at any time without any notice.

For any questions or queries, please contact our Customer Care team.

Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden,Other Accessories

Change of mind isnot applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller orBrand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Any custom-made items

Clothing, Apparel, Shoes & Sunglasses

Change of mind is applicable for return and refund (excluding non-DarazMall items shipped from overseas).

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

For overseas products, please refer to the product page to check the applicable return reasons.

Bags & Luggage, Sport Watches, Team & Racket Sports, Dance & Gymnastics, Exercise & Fitness, Sports Nutrition & Supplements, Outdoor Equipment, Fitness & Other Sports Equipment

Change of mind isnot applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

For overseas products, please refer to the product page to check the applicable return reasons.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to ourWarranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Clothing, Apparel, Sunglasses, Shoes & Accessories

Change of mind is applicable for return and refund (excluding non-DarazMall items shipped from overseas).

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers & Potties, Feeding & Nursing

Change of mind isnot applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to ourWarranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Bakery, Beverages, Baking & Cooking, Cigars & Cigarettes, Dairy, Packaged Foods, Party Accessories, Snacks, Meat & Seafood, Fruits & Vegetables

Change of mind isnot applicable for return and refund.

If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Non-returnable

Return request must be raised within 14 days for Any 3 Bundle from the date of delivery.

Change of Mind is not applicable for return and refund.

Partial returns are allowed: If a certain number of products from an Any 3 Bundle are eligible for a return, partial refund will be issued to the customer after these items have been returned by the customer & quality checked by Daraz. The refund amount is calculated on item level of each bundle. The total amount paid for the order will be divided by 3, multiplied by the number of items you have returned.

Books & Stationery

Change of mind isnot applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Pet Supplies

Change of mind isnot applicable for return and refund.

If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Automotive & Motorcycles Accessories and Others

Change of mind isnot applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Items that are non-returnable: Any types of vehicles (cars, bikes etc.), Installation Services

Medical & Industrial Equipment

Change of mind isnot applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Tools, DIY & Outdoor

Change of mind isnot applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Laundry & Cleaning

Change of mind isnot applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Charity and Donation

Non-returnable

Live Stock

Non-returnable